Introduction
Intelligent Generation LLC (“Intelligent Generation,” “we,” “us,” or “our”) provides intelligent battery energy storage system (BESS) management and wholesale energy market participation services through its POWR:Suite platform.
This Privacy Policy describes how we collect, use, share, and protect personal information when you visit our website or use our services. It applies to information collected through intelgen.com, our customer platform, and all related services.
Contact: If you have questions about this Privacy Policy or our data practices, email us at privacy@intelgen.com.
Information We Collect
Information You Provide (Personal Information)
We collect information you provide directly to us, including when you:
- Request information about our services
- Create an account or subscribe to our platform
- Contact our support team
- Subscribe to our newsletter or communications
- Attend our webinars or events
- Apply for a job
This information may include:
- Name and business email address
- Company name and job title
- Phone number and business address
- Information about your energy systems and operational requirements
- Content of communications with us
Information Collected Automatically
When you use our website, we automatically collect:
- IP address and approximate location
- Browser type, operating system, and device information
- Pages visited, features used, and actions taken
- Date and time of visits
- Referral source
- Login activity and access patterns
We use cookies and similar technologies to collect this information. See our Cookies section for details.
How We Use Information
We use the information we collect to:
Provide and improve our services:
- Provide custom project proposals (POWR:Plans)
- Provide customer support and technical assistance
- Develop new features and improve existing functionality
Communicate with you:
- Respond to your inquiries and requests
- Send service notifications and system alerts
- Send newsletters and market updates (with your consent)
- Notify you of important changes or updates
Ensure security and compliance:
- Detect and prevent fraud or security threats
- Comply with legal and regulatory requirements
- Enforce our Terms of Service and other policies
- Conduct internal audits and quality assurance
Analyze and improve:
- Understand how our services are used
- Analyze trends and user behavior
- Improve our website and platform performance
- Conduct research and development
We do not:
- Sell your information to anyone
- Use cookies for advertising
- Track you across other websites
For Intelligent Generation Customers
Information we collect (Operational Data)
For IG Customers, we collect operational data from the onsite energy systems we monitor:
- System performance metrics (state-of-charge, power output, status)
- Energy production and consumption data from solar, battery, and utility meters
- Grid services participation data for wholesale energy markets
- Site location and equipment configuration
- System performance logs and diagnostic information
How we use customer information
- Operate battery systems in wholesale energy markets (PJM, MISO)
- Optimize energy performance and generate revenue for customers
- Calculate and allocate revenue and cost savings
- Monitor system performance and troubleshoot issues
- Provide customer support and technical assistance
- Develop new features and improve existing functionality
How We Share Information
We do not sell your personal information to third parties.
We share information in the following circumstances:
Service Providers
We work with third-party service providers who perform services on our behalf, including:
- Cloud infrastructure and hosting
- Data storage and processing
- Payment processing and billing
- Customer support tools
- Analytics and monitoring
- Security and infrastructure management
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose information when required by law or when we believe disclosure is necessary to:
- Comply with legal process, court orders, or government requests
- Comply with regulatory requirements from FERC or state utility commissions
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our customers or others
- Prevent fraud, security threats, or illegal activity
Business Transfers
If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
With Your Consent
We may share information for other purposes with your consent or at your direction.
Data Storage and Security
Where We Store Data
All customer data is stored in the United States, specifically in our primary Google Cloud Platform region (us-central1, Iowa). We do not transfer customer data outside the United States.
How We Protect Data
We implement industry-standard security measures to protect your information:
Technical safeguards:
- Encryption of data in transit using TLS/SSL
- Multi-factor authentication for all system access
- Role-based access controls
- Regular security vulnerability scanning and patching
- Secure credential management
- Network segmentation and firewall protection
Organizational safeguards:
- Formal security policies and procedures
- Background checks for all employees
- Security awareness training
- Regular access reviews
- Incident response procedures
- Third-party security audits
Physical safeguards:
- SOC 2-certified datacenter facilities
- 24/7 monitoring and surveillance
- Restricted physical access controls
While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security of information transmitted over the internet.
Security Program Status
We are actively working toward SOC 2 Type II certification (expected Q1 2027) and regularly assess and improve our security practices.
Data Retention
We retain information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy.
Website visitor data: Retained for up to 2 years or until you request deletion
Job applications: Retained for up to 1 year after your application
Customer operational data: Retained during your relationship with us and for at least 90 days after termination for dispute resolution and final reconciliation. Historical data may be retained indefinitely for revenue allocation, regulatory compliance, and service improvement.
When we no longer need information, we securely delete or anonymize it, except where we must retain it for legal or regulatory requirements.
Your Rights and Choices
Access and Correction
You can access and update your account information at any time through your platform dashboard. You may also request a copy of your information by contacting us at privacy@intelgen.com.
Data Deletion
You may request deletion of your personal Information, subject to legal and regulatory retention requirements. Contact us at privacy@intelgen.com to request deletion.
Marketing Communications
You can opt out of marketing emails by clicking “unsubscribe” in any marketing message or by contacting us. Note that you cannot opt out of service-related communications while you remain a customer.
Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of our website.
California Privacy Rights
California residents have specific rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and share
- Right to delete personal information we have collected
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at privacy@intelgen.com.
California Disclosure: In the last 12 months, we have collected business contact information (names, email addresses, phone numbers, company names) directly from users. We use this information to provide services, respond to inquiries, and improve our operations. We share information with service providers who help us operate our business. We do not sell personal information.
Cookies and Tracking Technologies
We use cookies and similar technologies to provide, improve, and protect our services.
What Are Cookies
Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you use our services.
How We Use Cookies
Essential cookies: Required for our website and platform to function properly (authentication, security, basic functionality)
Analytics cookies: Help us understand how our services are used and identify areas for improvement (Google Analytics)
Preference cookies: Remember your settings and preferences
We do not use cookies for targeted advertising or share cookie data with advertising networks.
Your Cookie Choices
Most browsers allow you to control cookies through their settings. You can block or delete cookies, though this may affect your ability to use our services. You can also opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.
Third-Party Links
Our website may contain links to third-party websites, including grid operator sites, industry resources, and partner services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
Children’s Privacy
Our services are designed for businesses and commercial entities. We do not knowingly collect information from children under 13. If we learn that we have collected such information, we will delete it promptly.
International Users
Our services are currently available only in the United States, and all data is stored and processed in the United States. If we expand internationally, we will update this Privacy Policy accordingly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:
- Updating the “Last Updated” date at the top of this policy
- Sending an email to the address associated with your account
- Posting a notice on our website
Your continued use of our services after changes become effective means you accept the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@intelgen.com
Address: Intelligent Generation LLC, 585 Bank Lane Suite 3000, Lake Forest, Illinois 60045
Response Time: We respond to all privacy inquiries within 30 business days.